Effective Date: July 7, 2025

Thank you for shopping at mugugle.com. We aim to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we’re here to help.

🔄 Eligibility for Returns

You may return your item(s) within 30 days of receiving your order, under the following conditions:

  • Items must be unused, unwashed, and in their original packaging with all tags and labels attached.
  • A valid proof of purchase (order number, receipt, or confirmation email) is required.
  • Products must be returned in resellable condition.

We reserve the right to refuse any return that does not meet the above conditions.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened personal care or intimate items
  • Customized or personalized products
  • Perishable goods
  • Digital products or downloads
  • Items marked “Final Sale”

💵 Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved:

  • A full or partial refund will be processed to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

🔁 Exchanges

We do not offer direct exchanges. If you want a different item, please return your original product and place a new order separately.

❗ Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of receiving the item.
  2. Include clear photos and a description of the issue.
  3. We will offer a replacement, refund, or store credit depending on availability.

📦 Return Shipping

  • You are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping method and retaining proof of shipment.
  • If your return is approved and we’ve provided a return label, the cost may be deducted from your refund.

⏱ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank or payment account.
  2. Contact your bank or credit card company—it may take time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us via our website’s contact form.

📄 Important Notes

  • We reserve the right to revise this policy at any time without prior notice.
  • Abuse of the return policy may result in denial of future returns or refusal of service.

If you have any questions regarding your return, refund, or product condition, please reach out to us via the Contact Us page on our website.