1. When will my order ship?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email with tracking details once your order has shipped.

2. How can I track my order?
Once your order is dispatched, we’ll send a tracking number via email. You can use it to follow the status of your shipment on the carrier’s website.

3. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and fees vary depending on the destination.

4. What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original condition. For details, visit our Return Policy page.

5. Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us as soon as possible. Once dispatched, we’re unable to change or cancel the order.

6. What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order with photos of the issue. We’ll offer a replacement or refund.

7. Do you offer exchanges?
We do not offer direct exchanges. If you’d like a different item, you’ll need to return the original and place a new order.

8. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options depending on your location.

9. Is my personal information secure?
Absolutely. We use SSL encryption and follow strict data protection practices. For more details, see our Privacy Policy.

10. Still have questions?
Feel free to reach out via our Contact Us page. Our support team is here to help!

11. Do you offer gift packaging?
Yes! You can select gift wrapping during checkout if available. We also offer the option to include a personalized message.

12. Are your products handmade?
Many of our products are handcrafted by skilled artisans, ensuring each piece is unique. Check the product description for details.

13. Are your materials safe and eco-friendly?
We prioritize safe, non-toxic, and environmentally conscious materials whenever possible.

14. Do you offer bulk or wholesale orders?
Yes, we accommodate bulk and wholesale inquiries. Please reach out through our Contact page for more details.

15. Can I request a custom or personalized order?
Absolutely! If customization is available, you’ll find options on the product page. For special requests, feel free to contact us directly.

16. How do I take care of the products I bought?
We provide care instructions on each product page to help you maintain the quality and longevity of your purchase.

17. What should I do if my package is lost?
If your tracking hasn’t updated in several days or the package is marked as delivered but you didn’t receive it, please contact us. We’ll assist with filing a claim or sending a replacement if eligible.

18. How long does international shipping take?
International orders typically arrive within 7–21 business days, depending on your location and customs processing.

19. Are there additional duties or customs fees?
International orders may be subject to import taxes or customs duties. These charges are the responsibility of the buyer and vary by country.

20. What happens if I miss a delivery?
If you miss a delivery, your local courier may attempt redelivery or hold the package at a pickup location. Please check your tracking for next steps.